Shipping policy
ORDER PROCESSING TIMES
Processing time is the time our team needs to cut, prepare, and pack your order before it ships. It does not include time in transit. Orders are not processed, shipped, or delivered on weekends or holidays.
Standard Shipping (Economy, Ground, Standard, and UPS 3 Day Select): Please allow 2–3 business days for processing. During sale periods, processing may take 4–5 or more business days.
Expedited Shipping (UPS Next Day Air and UPS 2nd Day Air): Orders are processed in 1 business day. Orders placed before 10:00 AM PST are processed the same business day. Orders placed after 10:00 AM PST are processed the next business day. We do not offer Saturday delivery.
International Shipping (UPS and DHL): Please allow 2–4 business days for processing.
Please note that due to package dimension restrictions, all bulk orders (10 yards or more of a single product) with USPS as a their shipping method will be folded, not rolled.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
LOST / STOLEN PACKAGES
If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tacking number, ship date, and last known location. Package Protection covers your order in the event of a lost, stolen, or damaged shipment.
Blue Moon Fabrics will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package.
Blue Moon Fabrics is NOT responsible for the refund or reship of any packages due to the following circumstances:
- Held or returned shipments due to incorrect address or undeliverable.
- Delayed or late delivery for expediated shipping.
- Shipments lost at any point in the parcel process.
- Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.
INTERNATIONAL SHIPMENTS
We offer international shipping via UPS and DHL. Customs fees, duties, and import taxes are NOT INCLUDED in the final sales price and are the sole responsibility of the customer upon delivery. These fees vary by destination country and are determined by local customs authorities.
